Refund policy

Simply email us at keilidhbradley@gmail.com to initiate a return. It's helpful if you can forward us your original order confirmation email along with this, but not necessary. 

• The item(s) must have been purchased within the last 30 days.
• You can return all or some of the items in your order.
• Unless the return is due to a mistake on our end, the customer is responsible for the cost of return shipping. 
  
• Returned items must be in the same condition that you received it in. We can not issue refunds for damaged items where the process for damaged items was not followed. 

 

Some of our items are not eligible for the 30 day return policy. These include:

• Any commissions or personalised works
• Stickers, as these are made-to-order according to your preferred finish.
• Books that have been signed and drawn in according to your request.
  
• Editions of The Dog Dispatch mail club, as this is a time-limited item that we can not resell. 

 

Item Damaged in Transit

If your item is damaged due to rough handling in transit, we require clear photos of the damage to both the item and outer packaging in order to make an insurance claim with the delivery service. Please provide these to keilidhbradley@gmail.com and you will receive a full refund or replacement.